Delivery and Returns

Delivery/returns Standard UK delivery

We charge £10 for standard UK delivery and for orders over £100 we offer free delivery.

Additional shipping charges may be incurred for selected addresses (for example Highlands and Islands).

We aim to dispatch orders within 2-3 working days

International delivery:

Shipping to USA  basic £40

We welcome overseas orders and can be delivered all around the world.

All orders outside mainland UK have different charges which depend on your location. To make an overseas order simply email us stating product, code and quantity along with full delivery address. We will then email you back as soon as possible with a total price for your order along with expected delivery time and payment details.

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at charlene@charlenemullen.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at charlene@charlenemullen.com and send your item to: 7 Calvert Avenue London GB E2 7JP.

Please note that bespoke services are non refundable.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 7 Calvert Avenue London GB E2 7JP

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note: Cut fabrics are non returnable

Non-standard stock will be between 4 to 6 weeks as it is specially made. Orders from Europe, Asia and America will take an additional week. Goods are only dispatched once payment has cleared.